FAQ

Vann York Toyota FAQ

Vann York Toyota is your trusted Toyota dealership in High Point, NC, at 500 Eastchester Dr, proudly serving Greensboro, Winston-Salem, Kernersville, and the Piedmont Triad area. Whether you're shopping for a new Toyota, a certified pre-owned gem, or need expert service, we're here to help. Below, we've answered your most common questions based on our inventory, services, and Toyota's standards. For the latest inventory or personalized advice, visit us or browse our New Car Inventory, Used Car Inventory, or Toyota Certified Pre-Owned Inventory.

Can I purchase a vehicle online?

While we don't offer fully online purchases at this time, you can start the process digitally. Use our Online Credit Application to get pre-approved, browse inventory online, value your trade, and even schedule a test drive remotely. Once approved, we'll handle paperwork and delivery options to make it seamless—many customers complete most steps from home.

What Type of New Toyota models does Vann York Toyota sell?

We offer the full lineup of new Toyota models, including sedans like the Corolla and Camry, versatile SUVs such as the RAV4 and Highlander, trucks like the Tacoma and Tundra, hybrids including the Prius and RAV4 Hybrid, and performance options like the GR Supra. Our current specials highlight models like the New Toyota, Rav4, Corolla, Tundra, Tacoma, and Camry LE Hybrid, Check our New Car Specials for details.

What type of new car warranties does this dealership offer?

Every new Toyota from Vann York Toyota includes Toyota's factory warranties: a 3-year/36,000-mile basic limited warranty, a 5-year/60,000-mile powertrain warranty, and ToyotaCare (complimentary maintenance for 2 years/25,000 miles). We also offer optional Toyota Vehicle Service Agreements (extended warranties) for added coverage on mechanical breakdowns, backed by Toyota and honored at any participating dealer.

Does Vann York Toyota sell used cars?

Yes, we have a wide selection of used cars, trucks, and SUVs from Toyota and other brands, including popular models like the Camry, Corolla, RAV4, and Tacoma. Our used inventory features vehicles in various price ranges with detailed histories—browse it all at Used Car Inventory Search.

Does Vann York Toyota Offer Warranties on the Used Vehicles That They Sell?

Absolutely. Standard used vehicles come with any remaining factory warranty, and we offer optional extended protection plans. For Toyota Certified Pre-Owned (CPO) vehicles (6 years old or newer with under 85,000 miles), you get a 7-year/100,000-mile limited powertrain warranty from original in-service date, a 12-month/12,000-mile comprehensive warranty, and a 160-point inspection for peace of mind.

Does Vann York Toyota accept trade-ins, and from any brand?

Yes, we accept trade-ins from any make or model. Use our Value Your Trade tool online for an instant appraisal, or bring your vehicle in—we'll apply the value toward your next purchase, regardless of brand.

Will Vann York Toyota buy my current vehicle, even if I do not purchase from them?

Yes – we actively purchase quality used vehicles outright, even if you’re not buying from us. We are constantly looking for clean, well-maintained cars, trucks, and SUVs of any make or model to add to our pre-owned inventory. Buying directly from local owners is our preferred method because we get the full history and condition details straight from you – it’s far better than buying sight-unseen at auctions. Bring your vehicle in or use our online Value Your Trade tool for a fast, no-obligation cash offer. Most appraisals take under 30 minutes, and we’ll pay you on the spot if you accept.

What should I look for during a test drive?

During your test drive at Vann York Toyota, check for smooth acceleration (no hesitation), responsive brakes (firm and quiet), comfortable handling on curves and highways, and any unusual noises or vibrations. Test visibility from all seats, ease of entry/exit, infotainment functionality, and climate controls. Drive in varied conditions—city stops, highway merges, and hills—to ensure it fits your daily needs. Our team can guide you and answer questions on the spot.

How do I schedule a test drive or appointment?

Schedule easily online via our website or call us at (336) 885-9018. Select your preferred model, date, and time—it's that simple. We're open Monday-Friday 9 AM-8 PM, Saturday 9 AM-7 PM, and Sunday by appointment. Walk-ins are welcome, but booking ahead ensures your vehicle is ready.

Do you have my preferred model in stock?

Our inventory changes daily, so the best way to check is to use our New or Used search tools, or call us. If it's not here, we can often locate it quickly through our network and have it delivered.

What’s the difference between buying new vs. used/CPO?

New Toyotas offer the latest tech, full warranties, and ToyotaCare maintenance—ideal for cutting-edge features and zero prior miles. Used vehicles are more affordable with potentially remaining warranty but vary in condition and mileage. CPO strikes the balance: low-mileage (under 85,000), rigorously inspected Toyotas with extended warranties, roadside assistance, and a CARFAX report—all at a price between new and standard used. It's like new with savings.

What are your financing/lease options?

We partner with Southeast Toyota Finance and other lenders for competitive loans and leases tailored to your credit and budget. Options include low-APR financing, flexible terms, and specials like 2.99% APR on select Tundras. Start with our Online Credit Application—no specific rates here as they fluctuate, but our team will find the best fit. Leases often require less upfront cash with mileage limits.

What is Toyota's Complimentary Maintenance Plan?

ToyotaCare is a no-cost scheduled maintenance plan included with every new Toyota purchase or lease. It covers normal factory-recommended services for 2 years or 25,000 miles (whichever comes first), plus 24-hour roadside assistance—for all models except the Mirai (3 years/35,000 miles).

What does Toyota's Complimentary Maintenance Plan cover?

ToyotaCare includes oil and filter changes, tire rotations, multi-point inspections, and fluid top-offs per your owner's manual schedule. It also provides roadside assistance for towing, flat tires, lockouts, and fuel delivery. Services must be done at Toyota dealers.

How often should I get an oil change?

For most modern Toyotas using synthetic oil (like 0W-20), every 10,000 miles or 12 months—whichever comes first. Older models or severe driving (short trips, towing) may need it every 5,000-7,500 miles. Check your owner's manual and monitor the dashboard indicator.

Do I need to service at a dealership for warranty?

No, Toyota's factory warranty doesn't require dealership service—as long as maintenance follows the schedule using approved parts/oils, and you keep records. However, for ToyotaCare complimentary services or certain extended plans, it must be at a Toyota dealer. Independent shops are fine for basics like oil changes.

Does your service department service non-Toyota vehicles?

Our service specials and expertise focus on Toyota vehicles for optimal results, but we can service other makes for routine work like oil changes or brakes. Schedule via Schedule Service to confirm.

How do I check for recalls on my vehicle?

Enter your 17-digit VIN on Toyota's recall lookup or NHTSA's recall checker. It's free and quick—repairs are always no-charge if a recall applies.

What services do you offer (e.g., brakes, tires, AC)?

Our certified techs handle everything from routine maintenance (oil changes, tire rotations) to advanced repairs like brakes (pads, rotors), tires (repairs, alignments), AC inspections/recharges, battery tests, and check engine diagnostics. See current Service Specials, like $49.95 oil changes or free brake inspections.

Why is my check engine light on?

It could be minor (loose gas cap) or serious (oxygen sensor, catalytic converter, spark plugs). Common Toyota causes include faulty sensors, emissions issues, or misfires. Don't ignore it—schedule a free scan at our service center to read codes and diagnose.

How do I schedule a Service Appointment? Do you accept walk-ins? What are your hours?

Book online at Schedule Service or call (336) 885-9018. Walk-ins are welcome for quick needs, but appointments ensure faster service. Hours: Monday-Friday 7:30 AM-6 PM, Saturday 8 AM-4 PM (service only).

Can I do maintenance at home without voiding warranty?

Yes, basic tasks like oil changes or filter replacements won't void your warranty if you follow the schedule, use Toyota-approved parts/fluids, and keep receipts/records. The Magnuson-Moss Warranty Act protects this—dealers must prove neglect caused an issue.

When do I get the title after paying off my loan?

In North Carolina, once your loan is paid, the lender releases the lien within days. The NC DMV processes the title update in 10-15 business days (or instantly for a fee). We'll guide you through it at payoff.

What safety features do Toyota vehicles have?

Most new Toyotas include Toyota Safety Sense 3.0: Pre-Collision System with pedestrian/cyclist detection, Full-Speed Dynamic Radar Cruise Control, Lane Departure Alert with Steering Assist, Lane Tracing Assist, Road Sign Assist, and Automatic High Beams. Many also have blind-spot monitoring and rear cross-traffic alert.

How much does Toyota maintenance cost annually?

On average, $441 per year for routine maintenance and repairs—below the industry average of $652. Over 10 years, expect about $5,470 total, thanks to Toyota's reliability.

What about Toyota hybrid maintenance costs?

Hybrids like the Prius or RAV4 Hybrid average similar or lower costs (~$400-500/year) due to regenerative braking (less brake wear) and fewer oil changes. Battery replacement (rare, after 150,000+ miles) runs $2,000-4,000 but is warrantied for 8-10 years/100,000-150,000 miles.

Details on Toyota Added Security Extended Protection

Toyota's Vehicle Service Agreements (VSA, aka Extra Care Protection) extend your warranty up to 10 years/125,000 miles with options like Powertrain, Gold (adds brakes/AC), or Platinum (comprehensive coverage). Benefits include roadside assistance, rental reimbursement, transferability, and inflation protection. Costs vary ($1,500-3,000); buy within 3 years/36,000 miles from any dealer.

Why would I choose a new or used Toyota over any other model?

Toyotas lead in reliability (top J.D. Power/Consumer Reports rankings for 20+ years), safety (5-star NHTSA ratings), and low ownership costs (hold value better, fewer repairs). Over-engineered components, hybrid innovation, and proven longevity (many hit 200,000+ miles) make them ideal for families or daily drivers—outlasting and outvaluing competitors.